How exactly does the telemedicine work?
- The service works mainly over the internet. Your consultation request is a major contributor in arriving at a diagnosis.
- There will usually be a video call using a web-cam or phone (WhatsApp, Google Meet, Zoom or FaceTime) and/or a telephone call by the doctor. This closes the information gap and gathers more detail about you.
- Once the treatment strategy is decided, medicine is shipped to the patient as a small kit of sealed pharmaceutical blisters or bottles.
- The blister packaging keeps the medicines untouched and pure, is convenient to carry, and is tamper-proof.
- The kit usually contains most of the medicines you might need for emergencies or specific conditions that may arise during treatment, such as pain or bleeding.
- Once you receive the medicines, instructions for use are sent by email. Any clarification can be obtained by email.
- The response time is usually 24 to 48 hours. Medicines may take 3 to 4 days depending on distance, especially for overseas patients.
What is the process for telemedicine registration?
It is very simple. Fill in the consultation request and pay the required fee. Once we receive the request and the fee, we create a case file for you.
What is the telemedicine consultation fee?
The fee depends on the plan you choose (a one-time consultation or a longer plan). We confirm the current fee with you before you pay. Shipping charges vary by country, distance and courier. We ship through reputed couriers for safe and speedy delivery.
How will I receive my medicines after tele-consultation?
Medicines are posted from India through EMS Speed Post, as other private courier services in India do not accept medicine shipments due to legal restrictions imposed by various countries. Shipment details and tracking information are emailed to you so you can follow the shipment.
What are the payment terms and conditions?
Payment is made in full at the time of registration for the package you choose. Payment once made is non-refundable. If you do not wish to use a card, or do not have a PayPal account, please tell us your preferred mode of transfer during case taking so we can send you the bank details (account number, IFSC / SWIFT code and so on) beforehand.
Registration is complete only after payment is received.
What payment methods are available?
Patients in India can also send a local cheque, demand draft, or make a bank transfer. Other options may be available for patients in interior towns and villages. For details, write to mail@drprachi.com or call +91 88899 05353 / +91 83191 00321.
Does the fee include medicines and shipping?
The consultation fee includes the cost of medicines. The one-time consultation plan includes medicines for one month; other plans include medicines for the entire plan duration. Shipping and packaging charges are borne by the patient.
How can I contact you for follow-ups?
By email, WhatsApp or phone. See contact details.
What if I run out of medicines or need a refill?
The kit is supplied for a specific period in sealed blisters in measured doses, so running out is unlikely. If medicines are lost or damaged within the plan period, we do not charge for the refill, but the shipping cost is borne by the patient. To continue treatment in the normal course, please consult the doctor beforehand by video or telephone and the medicines will then be dispatched.
Whom do I contact about a payment problem?
Please email mail@drprachi.com. You will get a response within 24 hours.